Replacement Window Installation and Service Manager
Indianapolis
Replacement Window Installation and Service Manager
Full Time • Indianapolis
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
- Training & development
- Free food & snacks
- Free uniforms
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
We are the nation's largest exterior remodeling company looking for someone to manage the installation and service side of the business.
Job Description:
The project manager will be responsible for managing the office operations related to window and siding installations. This role includes supervising the installation coordinator, ensuring their tasks are completed effectively, and handling the day-to-day administrative and managerial responsibilities that support the installation crews. Your leadership will ensure that all aspects of the installation process are handled efficiently, customer satisfaction is achieved, and the installation projects proceed on schedule.
Job Description:
The project manager will be responsible for managing the office operations related to window and siding installations. This role includes supervising the installation coordinator, ensuring their tasks are completed effectively, and handling the day-to-day administrative and managerial responsibilities that support the installation crews. Your leadership will ensure that all aspects of the installation process are handled efficiently, customer satisfaction is achieved, and the installation projects proceed on schedule.
Key Responsibilities:
- Supervise Installation Coordinators: Oversee the work of installation coordinators to ensure accurate scheduling, efficient job execution, and effective communication with customers and installers.
- Operational Management: Ensure that all installation jobs are moving forward as planned, addressing any issues or delays promptly.
- Decision Making: Make quick, informed decisions that balance the best interests of the customer with company goals.
- Order Management: Prepare and manage computerized orders, ensuring accuracy and timely processing.
- Customer Service: Maintain high standards of customer service throughout all phases of the installation process, addressing customer inquiries and complaints effectively.
- CRM Utilization: Use CRM software to track project progress, input detailed notes, and analyze data to drive operational improvements.
- Team Coordination: Open the shop each morning, organize installers’ schedules, and ensure they are prepared for their jobs.
- Complaint Resolution: Assess service orders and complaints, implementing effective solutions to resolve issues.
Qualifications:
- 2 to 10 years of experience in siding or window installation management
- Strong leadership skills with a proven ability to manage and motivate a team
- Excellent communication and problem-solving skills
- Proficiency with CRM systems and computerized order management
- Experience in handling customer service and resolving complaints
- Ability to multitask and work in a fast-paced environment
- Knowledge of window and door measurements is a plus
Benefits:
- Competitive compensation package (up to $80,000.00 annually, depending on experience)
- Health insurance
- 401(k) contribution
- Paid vacation and holidays
- Supportive family-oriented work environment
- Full-time position
- Military veterans are encouraged to apply
If you have the experience and skills to manage both the operational and administrative aspects of our installation process, we want to hear from you. Apply now to join Window World of Indianapolis and take the next step in your career while contributing to our ongoing success.
Compensation: $55,000.00 - $80,000.00 per year
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.
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Staff members are treated like family
Salesmen are provided training and new leads on a daily basis
Installers are provided consistent, year-round work