Responsive recruiter

Benefits:

Health insurance
Paid time off
Training & development
Vision insurance
401(k)
Dental insurance

Benefits/Perks

Competitive, biweekly pay.
Retirement Plan (401K)
Major Medical Insurance
Dental/Vision Insurance
Colonial Life Insurance Policies
Paid time off.
Paid Holidays.
Family culture.

Company Overview

Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices. Join the Moran family to help create a lifelong exterior remodeling experience. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home.

Job Summary

Window World seeks energetic individual to fill role of Service Coordinator (SCs) . Join the Moran family and work with both current and potential customers in a variety of tasks. Day-to-day, SCs will manage a high volume of inbound/outbound calls and work within a customer relations management (CRM) to schedule appointments and record customer data. SCs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. SCs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibilities

Handle inbound and outbound calls using proper phone etiquette.
Maintain strong knowledge of products, policies, and services of the organization.
Schedule appointments with both customers and Window World team.
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Accurately create and update customer accounts and input records of customer interactions into CRM.
Follow standard operating procedures.
Prepare customer service call reports for management.
Maintain a well-organized and professional workspace.
Provide assistance with training and orientation for other team members as assigned.

#WindowWorldHP

Compensation: $15.00 - $17.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.

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Why Should You Join Us at Window World?

Staff members are treated like family

Salesmen are provided training and new leads on a daily basis

Installers are provided consistent, year-round work

Office Coordinator/Customer Service

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Why Should You Join Us at Window World?