We Offer

Competitive pay with opportunities for bonuses and performance incentives.
Well-organized warehouse for convenient access to products and materials.
Reliable support from Window World to ensure smooth operations on-site and address homeowner inquiries.
Generous paid time off and holidays to recharge and enjoy your personal time.
Full-time hours guaranteeing job security and consistent work throughout the year.
Vibrant team culture with regular events fostering camaraderie and collaboration.

Job Summary
Window World is seeking a full-time Service Technician to join our growing team. This position is responsible for servicing previously installed windows and doors to ensure customer satisfaction through professional workmanship and timely issue resolution. In addition to service calls, the technician will also handle smaller installation jobs as needed. The technician will cover one day per week in the Rochester area, with the remainder of the week focused on Buffalo, Jamestown, and Syracuse territories.

This role includes the use of a Window World-provided service van.

Key Responsibilities

Travel to customer homes using a company-provided van to diagnose and resolve service-related issues.
Perform minor installations (e.g., single windows, storm doors) as assigned.
Cover one day per week servicing the Rochester market.
Troubleshoot product or installation issues and complete repairs with minimal need for follow-up.
Use a metal brake to bend aluminum coil for trim and capping work, as needed during service or installation jobs.
Maintain a clean, professional work area in customers’ homes and in the service van.
Complete all necessary paperwork, including service reports and customer acknowledgments.
Coordinate with internal teams to ensure timely and efficient resolution of service tickets.

Qualifications

Experience with window and door installation or service is required.
Proficiency using a metal brake to bend and form exterior aluminum trim.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
High attention to detail and pride in craftsmanship.
Valid driver’s license and clean driving record.
Ability to lift heavy products and work in varied weather conditions.

Company Overview
Window World is the nation’s largest exterior remodeler, providing energy-efficient windows, doors, and other home improvement products. We are known for our commitment to quality, affordability, and outstanding customer care. With industry-leading warranties and a strong local presence, we take pride in delivering a reliable, professional experience to every homeowner.

Compensation: $16.00 - $18.00 per hour

Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”

Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.

Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.

Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.

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