Front Office/CSR
Full Time • Wausau
Benefits:
- Competitive salary
- Employee discounts
- Paid time off
- Bonus based on performance
- Free uniforms
- Opportunity for advancement
- Training & development
Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Job Summary
Window World Front Office/Customer Service Representatives (CSR) will work with both current and potential customers on a variety of tasks.
Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management software (CRM) to schedule appointments and record customer data.
CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management software (CRM) to schedule appointments and record customer data.
CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding.
CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
Key Responsibilities
- Manage office systems and supervise staff in support of operations.
- Assist company accounting system, including accounts payable, accounts receivable and bank deposits.
- Become knowledgeable in products and ability to answer incoming phone questions of products, policies and services of the organization.
- Manage customer data and order history.
- Handle inbound and outbound calls using proper phone etiquette.
- Schedule sales appointments, product installations, and/or service appointments with both customers and the Window World team.
- Resolve customer issues by determining the cause of the problem, facilitating a resolution, and timely following up with customers.
- Accurately create and update customer accounts and input records of customer interactions into CRM.
Preferred Qualifications and Skills
- Willingness to learn.
- Strong work ethic and detail-oriented.
- Ability to multitask, prioritize, and manage time effectively.
- Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
- Effective written and verbal communication skills.
- Must have proficient use of Microsoft Word, Excel, and Outlook applications.
- Construction background or knowledge a plus.
Please email your resume to Wausau@windowworld.com or call/text 715-849-8500
Compensation: $16.00 - $19.00 per hour
Come work for America's Exterior Remodeler, offering quality windows, doors, siding, roofing, shutters, and more, with over 200 locations nationwide. Despite the ever-changing landscape of the home improvement industry, our promise has remained constant since our start in 1995, “Superior Products, Professionally Installed, at a Guaranteed Low Price.”
Window World is a full-service exterior remodeler and has sold and installed over 21,000,000 windows to date, including 1,000,000 windows annually since 2009. In addition to being America’s largest replacement window and exterior remodeling company, Window World has products have earned the Good Housekeeping seal for quality. As we celebrate over 25 years in the industry, Window World is proud to offer a comprehensive suite of products for a true exterior transformation.
Each locally owned and operated Window World sells custom products in customers’ homes, then manages every step of the process through product ordering and final install. Customers enjoy Window World’s professional and honest sales process as well as top-notch product installations and service, all from a single company.
Become a part of America’s leading exterior remodeling company. We’re doing the right things, the right way, and we invite you to click the link and apply online today.
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Staff members are treated like family
Salesmen are provided training and new leads on a daily basis
Installers are provided consistent, year-round work